Spectrlink Support
Contact
- General help and account problems: [email protected]
- Report abuse: in the app (long-press a message → Report, or a profile → Report user). The report goes to the administrators of your server. To report abuse of the app or of our push service, or if your server does not respond: [email protected].
- Privacy requests (access, export, deletion): [email protected]
- Security vulnerabilities: [email protected]
Common questions
How do I delete my account? In the app: Settings → Delete account. This deactivates the account on your server. What happens to messages you already sent is decided by your server; ask its operator. See the Privacy Policy.
Which server should I use? Any Matrix homeserver: your own, or one you trust. Enter its address on the sign-in screen.
I lost my phone / recovery key. Can you restore my old messages? Messages in encrypted chats can be read only with your keys. If you have no other signed-in device and no recovery key, we cannot restore old messages. Set up key backup in Settings → Security.
How do I block someone? Open their profile and choose Block user. Manage the list in Settings → Privacy → Blocked users.
How do I report a message, user or room? Long-press the message and choose Report, or open a profile and choose Report user, then pick a reason. The report goes to your server's administrators with a reference to the message. In an encrypted chat they cannot read the message itself: choose "Other" and describe what happened.
Notifications don't arrive. Check that notifications are allowed for Spectrlink in system settings and that Focus or Do Not Disturb is not blocking them. Sign out and in again to refresh the notification registration.
Calls: no sound or no connection. Allow microphone and camera in system settings. Try switching between Wi-Fi and cellular data.